Pelland Blog

The Inside Scoop on Domain Name Registrars

April 16th, 2008

When it is time to register a domain name these days, there are understandably times when some of us almost yearn for the “Good Old Days” when Network Solutions held a monopoly on registrations. Prices have certainly come down, but it has become more important than ever for the buyer to beware and to remember the old adage that you get what you pay for.

For starters, we all know that the “standard” price for domain name registrations back in the days of the NetSol monopoly was $35.00 per year. I just performed a search on Google for the term “cheap domain name registry”, and the first page of results included listings which allegedly offer domain name registrations, some including free website hosting and others claiming to include free website design, for $6.95, $5.95, $2.85, $1.99 and $1.00. What … no registrar is willing to pay me $100.00 for the privilege of registering a domain name? Remember TINSTAAFL: There Is No Such Thing As A Free Lunch.

For any company to provide registrar services, they must pay the necessary fees to ICANN (The Internet Corporation for Assigned Names and Numbers). These fees begin with a non-refundable $2,500 application fee (scheduled to increase) and end with added per-transaction fees. So how can any registrar stay in business offering $6.95 (or less) registration packages? How can they do this and still buy expensive ads on the Super Bowl or 10-12 page spreads in IT magazines? Quite simply, add-ons and fine print.

If you should ever fail to renew your domain name registration, does your registrar offer a renewal grace period? In many instances, the “bargain” registrars will put your domain name on the auction block the second that it expires, where it will be bought up two seconds later, and where you will have lost it forever. This practice is known as “drop catching”. Quite a price to pay for an oversight, isn’t it?

Of even greater concern are the registrars who routinely engage in deceptive marketing practices, using any combination e-mail scams, junk faxes or direct mail. You may have seen these solicitations. They usually look like invoices, until you read the fine print at the bottom, and they generally arrive months before a domain name registration’s renewal date, sometimes listing inaccurate renewal dates in an attempt to trick the recipient into making an urgent decision. In most instances, these shady registrars are trying to get you to transfer your domain name registration(s) from your existing registrar into their portfolio. In other instances, they are trying to get you to register variations of your domain name under a variety of worthless country codes (such as .cc and .cn). These solicitations are a spin on the old “slamming” techniques that had been used by long-distance telephone companies back in the 1980’s. One of the most notorious companies is Domain Registry of America. Do a Google search for their company name, and (after the link to their own website) you will see an entire page of websites warning about these scam operators. Another similar outfit is called Liberty Names of America. Same scam. Check out a Google search for their company name. My recommendation to my clients is to save any solicitations from these companies. Eventually, there are likely to be some sort of class action legal actions in response to their deceptive marketing practices, and your letter, fax or e-mail could allow you to be included in any settlement.

As if these were not bad enough, a new registrar scam just came to my attention last week, when one of my clients received an e-mail solicitation. This one, from a company in Hong Kong called Asia Network Online, claimed that it was sending a “courtesy” notification that a (fictitious) person was attempting to register versions of the client’s domain name under a variety of TLD’s (top level domains), including .hk, .cn., and .info. First of all, there is no registrar who would offer any such “courtesy”. Secondly, if somebody did, in fact, want to register the .hk version of a domain name, they would take the money and run. If it smells like a scam, it is because it IS a scam.

Do I have a suggestion for a registrar whom I have learned to trust? Yes. I hesitate to make recommendations because there are so many good registrars out there. My best advice is to avoid any company which has an offer which appears to be too good to be true. Over the years, I have been very happy with a company called directNIC, located in New Orleans, Louisiana. Their basic registration fee is $15.00 per year, and they offer a variety of added services, many at no additional charge. And, yes, they do have a grace period.

This post was written by Peter Pelland

Optimize Your Keywords Tags

April 6th, 2008

Every webmaster know that a properly entered keywords list in the META tags of a web page, particularly the Home page of a site, is a critical step in the SEO process. What not everybody knows is how to present the information within the tag, as well as how to insure that it is as complete as possible. The following are a few tips.

List your keywords in order of importance, all on a single line, separated by commas and including appropriate words and phrases from the following categories:

  • Industry-specific: Your product or service and major terms which describe or relate to that product or service. For a family campground, examples might include campground, camping, RV park, RV resort, camping resort, family campground, family camping, tenting, travel trailer, motorhome, fifth wheel, pop-up camper.
  • Geographical: Examples should include your city or town, nearby cities and towns, your county, your region, your state. For a campground, you might add topography to the list, with pertinent terms such as mountain, farm, lakefront, rural.
  • Nearby Destinations: If you have a business which attracts a drive-up clientele and you are down the road from one or more major attractions, ride on their coattails. The list should include all major attractions within a reasonable driving distance of your business.
  • Your Amenities: This should include all features and amenities which your business offers which may be decision-making factors. Examples for an online store or service business might include free installation, lifetime warranty, all natural, free shipping. Examples for a campground might include swimming pool, cabins, cabin rentals, pull-thru sites, 50-amp, miniature golf, mini golf, entertainment, horseshoes, bocce, bocci, bingo, etc.

In compiling your keywords listing, be sure to include alternate spellings (such as bocce and bocci) and common misspellings … even misspellings of your own business name. I often comment that consumers do not need to pass a spelling test in order to spend their money on your product or service. The bottom line is to make it easy for them to find you, whether or not they already know who you are, in an online search.

As I have already mentioned, it is important to list your keywords sequentially, with the most important terms coming first in the list. There is no limit to the total number of terms listed, but you should be careful to keep them pertinent to the content of your page, in order to avoid diluting the impact of your most important terms. It is also important that you do not engage in the practice (or even appear to be engaging in the practice) of keyword spamming. Use each word only once, do not use singular and plural variations of the same term (if the pluralization simply adds the letter “s”), and do not use the same word repeatedly as part of more than three keyword phrases (keywords made up of more than a single word).

Whatever terms are important enough to be included in your keywords list should also be incorporated, inasmuch as is practical, in your first paragraph of text on a page, any headline tags, ALT tags, the page description tag, and embedded links. I will write more on these subjects in upcoming posts.

One way of checking to be sure that you have not missed any important terms is to perform a quick search for the phrases that best describe your type of business to see which sites appear at the top of the organic search results on Google. You may also want to refer directly to the websites of your major competitors. Check the source code on each of those sites to see if there are any terms which are also appropriate to your website which you may have otherwise overlooked.

Finally, if your site is running Google Analytics, or any similar analytical software, keep a close monitor of the search terms that your current site visitors are using to find your site online. Be sure to include those same terms in your page’s keywords list. By doing so, you will help to maintain (or possibly improve) your site’s organic search engine ranking for those terms that are already proving effective at sending traffic to your site.

This post was written by Peter Pelland

Use Google Alerts to Your Advantage

April 3rd, 2008

Are you using Google Alerts? If not, read on, then get started! Those of us who have been around long enough remember the days of newspaper “clipping services”, programs where readers actually pored through newspapers and periodicals looking for references to any particular business or subject, clipping out the articles (yes, with scissors) and forwarding them to subscribers. As you might imagine, this process was as far from instantaneous as it was from inexpensive.

Well, along comes the 21st century and Google Alerts. With Google Alerts, you can monitor the Web, news, blogs, groups – essentially a comprehensive range of online media – for references to your business or industry. Just as importantly, you can also monitor references to any of your competitors. Simply sign up for a free account with this Beta program, enter a search term (within quotes seems to be the most effective), and indicate how frequently (weekly, daily or immediately) you would like to receive lists of any new references to that search term (or phrase) which are found by Google’s spiders. You can setup an unlimited number of alerts.

The advantages to keeping informed in this manner are enormous. Particularly with the growth of social networking websites, you might discover new linking opportunities … or less than flattering reviews of your company, product or service that you might want to counter with alternate opinions. Quite honestly, until you subscribe to this service, you cannot really know what kind of buzz might be circulating, right behind your company’s back.

This post was written by Peter Pelland