Pelland Blog

Attract New Business or Turn It Away?

May 27th, 2022

On a recent trip to Pennsylvania, when I hope the prices of automotive fuel had reached their peak, I think everybody in America had become all too familiar with the term “pain at the pump.” To add insult to injury, all three of the vehicles that my wife and I own and drive are diesels. These turbo diesels are highly fuel-efficient, and we drove my car, which gets 45 miles per gallon on the highway. We saw diesel prices on the side of I-78 as high as $6.099 per gallon, and I considered myself lucky to fill up at $5.199 on the return trip, using a discount card at a convenience store chain in Scranton.

Even if the price of fuel settles a bit, two things are clear: One is that more and more campers will want to turn to either seasonal camping or incentives where they will be allowed to leave their campers on-site between weekends. The other is that campgrounds are going to be seeing more and more electric vehicles (EVs) as time goes on … and this time will be much sooner than expected. This is a market that smart campground owners will cater to, not discourage.

Few campgrounds prohibit pets because that would decimate their potential pool of campers. Instead, they allow pets and have appropriate rules and associated fees. On the same token, campgrounds should welcome drivers of EVs. I have seen some campgrounds that either foolishly prohibit EVs or charge fees that are far in excess of the actual electric usage costs of charging. On a pre-pandemic vacation in California, I rented a Tesla and went out of my way to favor restaurants and other businesses with charging stations.

If you are seeking to attract new campers, consider the statistics. According to the manufacturer, Tesla built and delivered nearly 1,000,000 vehicles in 2021, which represented an 87% increase in numbers over 2020. Compare that with only 726,000 Ford F-Series pickups, which are the best-selling vehicles in America. The Tesla Model Y and Model 3 are among the 20 top-selling vehicles in the United States today. You probably know that Ford will be introducing its 2022 F-150 Lightning within the coming days, an EV that is designed for towing a camper.

Can Your Park Handle the Load?

Before you think that EV charging is going to dim your lights and blow your circuit breakers, bear in mind that you have probably already upgraded your electrical infrastructure to accommodate big rigs with multiple air conditioning units that can draw tens of thousands of watts of power during the course of the day. When charging, a typical EV will consume a steady amount of power (unless it is plugged in at a Tesla Supercharger station) of about 7,000 watts and 32 amps. On the other hand, a single air conditioning unit in a big rig might use 3,200 watts and 27 amps at startup, then settling down to about 1,200 watts and 10 amps. Power hogs such as microwave ovens will consume their power in surges. If your park has 600-amp service and is already equipped with 50-amp pedestals, you or your electrician can do the math to determine how many EVs can be charging at any one time, along with what you can charge their owners for their use of the service and what they are willing to pay, keeping in mind that Tesla owners are used to paying 25 to 30 cents per kilowatt hour at conventional charging stations. Most EVs will charge overnight, when temperatures have cooled down and air conditioner and appliance usages are lower.

Your customer will either have the necessary NEMA 14-50 adapter for 240 volt level 2 charging or could buy one in your store, another potential profit point. Talk with your electrical products provider, but an EV and an RV can often coexist on a single 50-amp power pedestal. According to the RVIA, KOA is currently in the process of installing level 2 chargers at KOA parks across the United States and Canada, using power pedestals supplied by Jamestown Advanced Products. KOA’s decision was no doubt based in part upon its most recent study, which found that one out of five campers owns an EV, significantly higher than the statistics for non-campers and the general public.

Another option for getting on board is to see if your business qualifies for one or more free charging stations (valued at $500.00 each) from Tesla. The primary requirements are that your business has a significant volume of drive-in traffic and that you will be willing to provide the electrical work. This could accommodate customers who are not otherwise occupying a campsite with a 50-amp power pedestal – tenters, for example. If your park provides non-camping related services, such as a restaurant, swimming lake or miniature golf course, these charging stations definitely offer the potential of increasing your business revenue, both in charging fees and indirect sales. In fact, the navigation systems in Tesla vehicles will even guide drivers directly to your location. To see if you qualify, go here: https://www.tesla.com/charging-partners

It’s Time to Get on Board

Electric vehicles are not the latest pet rock. They are here to stay. The Infrastructure Investment and Jobs Act, which was signed into law by President Joe Biden in November 2021, includes $5 billion in funding to add a network of 500,000 new charging stations along our nation’s highways, with additional funding that is earmarked for rural locations. This will help to make EVs all the more practical and affordable to own and operate, with a target that EVs will account for 50% of new vehicle sales by 2030. Remember when some park owners balked at the thought of providing WiFi to their campers? They suddenly faced the realization that WiFi was the most sought-after amenity at campgrounds. Take the lead rather than being left behind when it comes to EV charging stations at your park!

This post was written by Peter Pelland

Google Giveth and Google Taketh Away

May 23rd, 2022

Just about any business has an online presence in order to survive these days. When you are on track with a domain name and a website, the related third rail is inevitably business email. Back in the Internet’s age of innocence, most of the companies that hosted websites (often small, local service providers) also hosted business email accounts that were associated with the website domain names. This allowed the owner of Tallest Oaks Campground to have an email address such as camp@tallestoakscampground.com.

Soon afterward, most small to medium sized website hosting service providers learned that hosting email was not only a headache but an intense migraine. Incoming spam attacks – or outgoing spam attacks, after a customer may have inadvertently installed a virus on his computer – could slow down or crash a server just as effectively as a DDOS (distributed denial of service) attack upon a hosted website. It was time to find an email hosting services provider that was willing and capable of dealing with those risks.

I have always told people that “real businesses do not have email addresses that end in @yahoo.com, @hotmail.com, or @aol.com”, just like real businesses have physical addresses and not just a post office box. Most of the larger companies, such as GoDaddy, that provide domain name registration and website hosting services will also host business email – for a price. Oftentimes it will only be offered as part of a package that includes more profitable components such as website hosting itself. For a variety of reasons, not the least of which was the quality and reliability of service, many small businesses turned to Google for email hosting. The Gmail interface is intuitive and easy to use, and it is relatively easy to set up accounts to sync with popular third-party email clients such as Microsoft Outlook.

Either out of the goodness of its heart – remember that Google’s original motto was “Don’t be evil”, later modified to “Do the right thing” – or to get people accustomed to using its services, Google provided free hosting of small business email accounts until December of 2012. At that point, Google started charging for new business email accounts, but any existing accounts were grandfathered in to the free service. Well, earlier this year, Google announced that the grandfather arrangement would be ending this summer.

If you have been using this service, you have received email notifications as well as notices on your Gmail interface that read:

Act now and switch to Google Workspace
Your access to the G Suite legacy free edition will end soon. As a valued customer, you’re eligible to switch now to a new Google Workspace subscription and enjoy a special discount. Or, in the coming weeks, you’ll be able to join a waitlist for a no-cost option. If you take no action by June 1, 2022, we’ll automatically transition you to the recommended Google Workspace subscription.


Your access to the G Suite legacy free edition will end soon. As a valued customer, you’re eligible to switch now to a new Google Workspace subscription and enjoy a special discount. Or, in the coming weeks, you’ll be able to join a waitlist for a no-cost option. If you take no action by June 1, 2022, we’ll automatically transition you to the recommended Google Workspace subscription.

The Google Workspace edition that is the most similar to the previously free service is Business Starter. Other options include Business Standard, Business Plus, Enterprise editions, and Essentials editions. These all come bundled with added services that you probably neither need nor want but that help to justify the new expense. They all allow you to set up email accounts using your own domain, what they now call professional email.

Unless you make alternate arrangements or sign up for the less than clearly defined “waitlist”, you will be billed for the new service beginning on July 1, 2022. (As of this writing, Google is still yet to define this “waitlist”, but it may allow you to buy a bit of time. Speculation is that any free account may involve converting email addresses to @gmail accounts.) The Business Starter edition of Google Workspace will cost $6.00 per user per month; the Business Standard edition will be $12.00 per user per month; and the Business Plus edition will be $18.00 per user per month. Even if you transition to the least expensive Business Starter edition and have 6 employees with their own email accounts, you will be looking at a new expense of $432.00 per year.

All of these plans are less costly than comparable plans with Microsoft Office 365, but this is still a bitter pill to swallow. Alternatively, there are optional email hosting services available that provide everything that you need but without the added bells and whistles that come with Google Workspace at a fraction of the cost. One such company is Namecheap, where it’s fairly robust and most popular plan is just over $25.00 per year for 3 mailboxes, or an even more robust plan is less than $44.00 per year for 5 mailboxes. Of course, bargain email hosting plans are probably going to include popup ads, less than 99.99% reliability, and other compromises. You should also be aware that migrating email from one service provider to another can be a major task, even though many service providers claim that they will automate the process. Google is no doubt counting on these factors to help its subscribers to “grin and bear it” when it comes to the new expense.

My own company began setting up its new clients’ email hosting to run through the Rackspace mail servers a decade ago, when Google started charging for new accounts. This service is on a par with Google’s offerings and is affordable on a per-user basis under our enterprise contract, allowing us to provide the service at no charge to our website hosting clients. Individual plans with Rackspace Email Plus cost just under $48.00 per user per year, which is significantly less than the roughly equivalent Google Workspace Business Plus. At minimum, now is clearly the time to rethink whether individual employees need their own email accounts. I have previously made the argument against individual employee email accounts in this column, strictly on the basis of security risks, but now there is an additional cost to consider. At one point in time, most of us thought of email as something that was a free service, like over the air television, but somebody was paying the price. Eventually that “somebody” becomes the end users.

What’s next? Google recently announced that it will be discontinuing Universal Analytics and replacing it with Google Analytics 4. Unless you upgrade, the Google Analytics running on your website will stop processing new traffic on July 1, 2023. There will be better cross-platform tracking across web and app platforms, but I am willing to wager that pricing for the previously free service will be announced in the coming months.

This post was written by Peter Pelland