It has been 10 years since I wrote on the topic of QR codes. Admittedly, at the time I suspected that those two-dimensional barcodes that bear a resemblance to square Rorschach tests may have been the latest “pet rock”. QR, which is an abbreviation for “Quick Response”, was originally invented by Toyota back in 1994 as a means of inventory control during automobile manufacturing. Almost without us realizing it, QR codes have since been widely adapted to a variety of uses. When you board a flight at the airport, only Grandma uses a printed boarding pass these days, while the rest of us place our phones on a scanner for the QR code to be read. In advertising, QR codes generally link to a website or a page on a website that provides either more information or a call to action.

Recently, with an interest in contactless transactions, dynamic QR codes have been embraced by many restaurants as a means for customers to place orders for any specific table using an online menu, then pay their bills and leave a tip at the end of the meal. Entertainment venues, sporting events, and many hotels and RV parks are now using QR codes to speed up the entry or check-in process with nothing more than the beep of a scanner. Quite honestly, the COVID-19 pandemic was the best thing that ever happened to boost acceptance and usage of QR codes. Although usage is steadily increasing from year to year, there was nearly a 25% increase from 2019 to 2020, with nearly 90 million Americans over the age of 18 using QR codes in 2023 according to a report published by Insider Intelligence. Of course, many people balk at this impersonal replacement for functions that have historically been performed by employees, allowing for greater interaction with customers.

When it comes to the use of QR codes, the potential applications are almost limitless, at a time when most smartphone cameras recognize QR codes without requiring the user to install a QR code reader app, which was not the case 10 years ago. A poster on the streets of New York City might advertise a first-run feature film or off-Broadway theatre production and include a QR code that takes users directly to online ticket sales. A transit ad in an airport shuttle might allow users to check the status of arriving and departing flights. Even college admission departments have been using QR codes to launch virtual campus tours.

Most campgrounds have limited advertising budgets and need to spend their dollars wisely. QR codes can be displayed almost anywhere, but QR codes on printed materials such as directory ads, rack cards, direct mail postcards, and business cards are more effective than their use on any other media. For example, QR codes on websites, embedded into e-mail messages and on TV commercials get very low rates of response. (Think about it: If somebody is already on a website, why are they going to click on a QR code to … go to a website?) On the same token, when I see a tiny QR code down in the corner of a TV commercial, I doubt that it can possibly serve any useful purpose or lead to an accurate scan unless a user has a large-screen high-definition television, takes the time to pause the commercial using a DVR, then scans. How many people are willing tp do that? My guess is almost nobody.

Generation and Implementation

There are two types of QR codes: static and dynamic. Dynamic QR codes have been garnering a good deal of attention recently. These are QR codes that link to a third-party service that monitors, directs, and tabulates the content. These are what are used when you scan a code to check out of a hotel or to pay your check at a restaurant. They are useful in certain – but not all – applications. Being run as third-party services, there are going to be monthly fees involved except for very basic or trial programs. For most purposes, a static QR code is generally what you need and want to use. Generating your static QR codes is an easy matter, with many free online tools available. One that I like is the QR Code Generator that you will find at https://www.the-qrcode-generator.com/. You enter the target, and choose whether you will be linking to a URL, text, a PDF file, your contact information, a text message, a phone call, or an email message.

Maximizing Effectiveness

With a bit of planning and analytics, you can easily measure the amount of traffic to any particular page of your website from a static QR code. The key is to have the QR code link to a specific page that is uniquely linked to the code or to a specific URL that redirects to a mobile-friendly call-to-action page or perhaps a virtual tour. If you are using QR codes on your rack cards, directory ads, postcards, your display booth at a camping show, or a poster at a nearby RV dealership, you will want a unique URL – and, consequently, a unique QR code for each venue. Just remember, as with any of your advertising, do not presume that the traffic that is generated directly from a QR code is the sole measure of an advertising campaign’s effectiveness. This exercise will only measure the traffic from the QR code itself. For example, a QR code on a direct mail postcard will only present that portion of the response rate, not quantifying phone calls and people who visit your website by typing the URL directly into their browser. It is only one means for recipients to take the prescribed course of action.

When actually embedding your QR code, it is important to understand how it will be viewed and from what distance. When displayed on various media, here are a few suggestions to take into account.

• Printed materials (including rack cards, brochures and directory ads), generally viewed from a distance of 1.5 to 2.5 feet, the QR code should be at least 0.75 to 1.5 inches in size.
• Large format advertising (including posters, signage and window cling), generally viewed from a distance of 4-12 feet, the QR code should be at least 6 to 8 inches in size.
• Billboards (including signs at your entrance), generally viewed from a driving distance of at least 25 feet or more, the QR code should be at least 12 to 24 inches or larger in size.

Given some careful thought, QR codes might enhance the ability of you to communicate with your customers. As always, you want to allow them to reach out to you in whatever manner best fits their specific comfort zone.

Everybody is familiar with QR codes, those two-dimensional barcodes that bear a resemblance to square Rorschach tests but provide informational links to the user of any Smartphone with a QR code reader app installed. QR stands for “Quick Response”. Originally invented by Toyota back in 1994 as a means of inventory control during automobile manufacturing, QR codes have been widely adapted to a variety of advertising uses in recent years, generally linking to a website or a page on a website that provides either more information or a call to action.

There are several newer technologies that now compete with the open-source QR code concept, and even the QR code itself has been adapted to offer more colorful, brand-recognition alternatives; however, the bottom line is whether or not any of these marketing tools have been broadly adapted by consumers. There are certainly applications that make sense. A poster on the streets of New York City might advertise a first-run feature film or off-Broadway theatre production and include a QR code that takes users directly to online ticket sales. A transit ad in an airport shuttle might allow users to check the status of arriving and departing flights. I have even seen QR codes on potted plants in garden centers, where a scan will display information such as growing conditions and guidelines. All of these are brilliant applications, but they still do not overcome the fact that QR code adoption and usage rates have been consistently low.

QR codes can be displayed almost anywhere – direct mail, packaging, magazine and newspaper ads, websites, posters, e-mail, and TV commercials. Although there are studies that present encouraging statistics about young adult usage, the studies generally only ask respondents if they have scanned a QR code within the past 12 months; there is little or no data to support consistent repeat usage. According to a study conducted by Pitney Bowes and released in January 2013, the highest usage rates are for QR codes that appear in magazine ads and, to a lesser degree, other printed materials. QR codes on websites, embedded into e-mail messages and on TV commercials get very low rates of response. (Think about it: Is somebody already on a website going to click on a QR code to … go to a website?)

Use the following QR code to download the complete Pitney Bowes report:

There are many reasons that QR codes have not been more broadly adopted, either in the United States or internationally. One reason is that neither Android nor iOS (Apple) phones come with a QR code reader app pre-installed. Other reasons include QR codes being displayed in places with poor quality or nonexistent wi-fi signals (like subway stations and many campgrounds) and the disappointing initial experiences of users who have been brought to Web content that was not optimized for mobile devices.

Most campgrounds have limited advertising budgets and need to spend their dollars wisely. Few campgrounds advertise in magazines, although most advertise in printed directories that bear some similarity to magazines. With regard to printed materials, QR codes certainly do no harm (other than their lack of visual appeal) when added to things like directory ads, rack cards, postcards, and business cards – allowing users to scan through to further information. None of this makes sense, however, unless it is supported by actual scans by end users who embrace your subsequent call to action and are converted into buyers.

How Do You Measure Effectiveness?

All online traffic needs to be measured. Thanks to Google Analytics (which should be running on your website!) we can easily measure the amount of traffic to any particular page of your website from any search engine or referring site. What about traffic from your QR codes? Without taking a few added steps, that traffic is nearly impossible to measure. One solution is to have the QR code link to a specific page that is uniquely linked to the code. That works fine, but it requires your webmaster to create a separate landing page for each code that you generate (so that you can measure the traffic from each specific code application, not simply overall traffic from any and all QR codes that you may be displaying).

A better approach is to have the QR code go to a specific URL that you can create for free using the Google Analytics URL Builder, a very useful tool that is not widely known. (The URL Builder is primarily intended for tracking traffic from a Google AdWords campaign, but it will also work perfectly for this purpose.) First of all, determine the page that you want people to reach through your QR code. Keep in mind that this should probably be both a “call to action” page and a page that is at least mobile-friendly. It might be an existing page on your website or a new page that you will want to create.

Go the Google Analytics URL Builder – http://support.google.com/analytics/answer/1033867 – and follow the instructions. Enter the URL of your landing page in the box that says “Website URL”. For “Campaign Source” and “Campaign Name”, you might enter something like “2013 Rack Card” or anything else that identifies where the QR code will appear. For “Campaign Medium”, enter “QR Code”. Click “Submit” to generate your tracking URL.

The next step is to copy and paste that tracking URL into a QR code generator. I particularly like QuikQR – http://quikqr.com/ – an easy-to-use, free QR code generator, where you simply paste your URL and generate your QR code in one quick step. An optional step would be to paste your tracking URL into Google URL Shortener – http://goo.gl/ – to generate a shortened version of the tracking URL. After generating the shortened URL, click on the “details” link under the new URL, and you will be shown a QR code for your shortened link. Click on the QR code, then right-click on the image on the next page to save the file to your computer to be used in your offline advertising campaign.

Follow the same process to generate QR codes for any other advertising campaigns that you would like to measure. Now any traffic from that QR code will be tracked in Google Analytics, under Traffic > Sources > Campaigns. A few weeks, months, or a year down the road, you will be able to know – with certainty – whether your QR codes are being used and whether or not the traffic is converting into sales!

One caveat: As with any of your advertising, do not presume that the traffic that is generated directly from a QR code is the sole measure of an advertising campaign’s effectiveness. This exercise will only measure whether or not QR codes are generating business in your advertising, as well as whether their adoption over time is trending upward or dying a slow death.