We hear a lot of talk about the “new normal” and a “return to normal”, but what exactly is normal? I will admit to being a lover of language and linguistics. The dictionary defines normal as “conforming to a standard; usual, typical, or expected.” We can also get into some more statistical definitions involving standard deviation from the mean, along with more technical definitions in fields such as geometry, medicine and sociology. Allow me to offer a general definition for normalcy or normality (two synonyms with identical meanings as the more awkward and far less frequently used word “normalness”) as a condition that meets currently conventional cultural expectations. “Current” because what is normal changes over time, and “cultural” because what is normal varies among different social environments. Cricket is fairly unique to the British, bullfighting is fairly unique to the Spanish and football only begins to make sense to Americans, but they are all considered normal in their own environments.
In general, humans are not that interested in what is average, more likely considering it to be either boring or mundane. What we want is something that appeals to us individually and that falls within our own comfort zones. That is part of the big appeal of camping, and that is the reason for such a wide range of choices when it comes to campgrounds. Unless a person suffers from agoraphobia, there is a campground and its accompanying social experience that represents a perfect and easily accessible escape to the comfort of what constitutes that person’s “normal”.
A “Comfort Zone” or a “Twilight Zone”?
The COVID-19 pandemic has certainly thrown us all for a loop. Travel restrictions, social distancing, and the wearing of masks have certainly erected barriers to normal social experiences. As we cautiously evolve toward a state of normalcy – either old or new – comfort zones will vary from one person to another. In the opening narration of the first season of The Twilight Zone, host Rod Serling defined what he called that fifth dimension: “It is the middle ground between light and shadow, between science and superstition, and it lies between the pit of man’s fears and the summit of his knowledge.” We are in that Twilight Zone right now!
For example, as I am writing in early June of 2020, there is no way that I am ready to sit in a movie theater, attend a music festival, sit in a sports stadium, join a peaceful demonstration, take a seat on an airliner, and even think about attending a convention. I have written more than once in the past about my concerns over the lack of sanitation and cleanliness in hotels, and I am not yet assured that the hotel industry is up to meeting the new challenges. I already had no intention of ever taking a cruise again in my lifetime. Maybe I have always been more aware of sanitary standards than the average person, and a compromised immune system makes me ever more cautious; however, until each business category and individual businesses within each of those categories can put me into my comfort zone, those businesses will remain in their own twilight zones.
Campgrounds are in a much more persuasive position when it comes to meeting people in their comfort zones, as well as not worrying about contributing toward a spike in infections. Once interstate travel restrictions are eased, most people realize that staying in their own RV is just as safe as staying at home. Whether under state mandate or an abundance of precaution, it is up to individual campgrounds to offer the assurances that they have implemented measures to ensure the safety of their guests and employees. Some things will need to change, at least for the time being.
Shared Facilities and Group Activities
It is unfortunate that it sometimes takes a pandemic to open our eyes, but change is nothing new, especially when it comes to public health concerns. Two generations ago, who would have thought twice about people sitting around a swimming pool or involved in a group activity while smoking cigarettes? Even a decade ago, nobody would have given any thought to picking up their dog’s waste at the side of a roadway or trail. I am willing to venture a guess that there is nobody who yearns for the days when they could take a leisurely walk and accidentally step in a pile of dog waste.
As we exit from the current crisis, just as important as it is to outline your expectations for your guests’ behavior, it is necessary for you to outline what you are doing to alter your own business practices in the interest of your guests’ wellbeing. These are the assurances that will take those guests – both new and returning – from their twilight zones into their comfort zones, helping your business to recover from what has most assuredly been an economic disaster.
You will want to reassess standards in your shared facilities. This might include spacing out seating areas in pavilions, ensuring that separate employees in your store or snack bar are handling food and financial transactions, actively maintaining a housekeeping checklist in your rental units and restrooms, installing soap dispensers and hand dryers if they are lacking in your restrooms, and installing and maintaining hand sanitizer stations in frequent use areas. You will also want to reassess some of your planned activities and events. This might not be the best time to engage in shared food events such as potluck dinners, barbecues, or make-your-own sundaes. It is probably also not a good time to schedule events that involve close personal contact such as arm-wrestling contests or three-legged races. Your playground should be cleaned on a regular basis, and the clubs and balls on your mini-golf course should be sanitized when returned at the end of a game. A lot of this can be thought of as more of the “new common sense” rather than the new normal. We will get over this. Thinking over the concept of what is normal will help you to financially recover all that much sooner.
This post was written by Peter Pelland